Chapter 12: Integrating the organization from end to end - enterprise resource planning

Enterprise Resource Planning (ERP)
At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system.

• ERP systems automate business processes.

Bringing the Organization Together

ERP - The organization before ERP.

ERP - bringing the organization together.

The Evolution of ERP

Integrating SCM, CRM and ERP

• SCM, CRM and ERP are the backbone of e-business.
• Integration of these applications is the key to success for many companies.
• Integration allows the unlocking of information to make it available to any user, anywhere, anytime.
• SCM and CRM market overviews.

• General audience and purpose of SCM, CRM and ERP

Integration Tools
Many companies purchase modules from an ERP vendor, an SCM vendor and a CRM vendor and must integrate the different modules together.

• Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software two or more software applications
• Enterprise application integration (EAI) middleware - packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors.   

Data points where SCM, CRM and ERP intergrate.

Enterprise Resource Planning (ERP)

ERP systems must integrate various organization processes and be:

• Flexible.
• Modular and open.
• Comprehensive.
• Beyond the company.